The Participants Will Change. Accountability Shouldn’t.
If you’ve followed the rapid development of AI over the last few years, you’ve probably noticed how quickly the conversation changes. A new model i...
June 30, 2026
The Cention Blog
Ideas on workflow, execution and the people, systems and intelligence that make work happen.
Every Workflow Needs an Owner
A customer sends an email. An API receives information from another system. An AI model classifies the request and extracts data. A workflow decides what should happen next. An ERP system provides additional information before the task is handed over to a specialist for approval. Finally, another system is updated and the customer receives a response.
June 27, 2026
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