Automate anything. Close every case.
Cention is the only automation platform with a native case management system. Deploy AI agents, classical ML, or your own models — and when a human needs to step in, work becomes a tracked, owned, resolvable case. Not a lost notification.
Other platforms send alerts. We close cases.
Every automation platform eventually needs a human. Most fire a Slack message and lose the thread. Cention turns that handoff into a tracked case — owned, audited, and resolvable inside the same platform where the automation runs. Then automation picks back up.
Native Case Management
When automation meets a judgment call, work becomes a tracked case — not a vanishing notification. Queues, ownership, resolution states, and a full audit trail, all inside the platform.
Explore the Platform →Human-in-the-Loop by Design
Humans step in at exactly the right moment — with full context, prior actions, and suggested next steps. Then automation continues. Nothing is dropped; nothing is repeated.
See How Handoffs Work →AI Agents, ML, or Your Own Models
Pre-built agents, classical ML classifiers, rule engines, or your own fine-tuned model — every intelligence type is a first-class citizen. Use the right tool for the right task.
Explore AI Capabilities →Full Workflow Engine
Build arbitrarily complex automation: branching logic, multi-step handoffs, approvals, retries. Every workflow is visual, auditable, and testable before it goes live.
See Workflow Engine →Deep Integrations
Connect to your CRM, helpdesk, calendar, and business systems. Agents act on real data — not surface-level lookups — to complete work end-to-end.
Browse Integrations →Enterprise Security
SOC 2 compliant, GDPR ready, ISO 27001 certified. Your data stays protected with enterprise-grade security and regional data residency options.
View Security →One platform. Every capability.
Automation isn't one thing. Cention brings AI agents, classical ML, your own models, and a full workflow engine under a single platform — so you can automate any process, not just the common ones.
AI Agents
Pre-built and custom agents that complete entire workflows autonomously — resolving support issues, booking appointments, and processing orders without human touch.
Explore AI Agents →Classical ML & Rules
Pair large language models with proven ML classifiers, rule engines, and deterministic flows. The right intelligence for every step of every process.
See AI Capabilities →Bring Your Own Model
Already invested in a fine-tuned model or an internal LLM? Plug it into the Cention workflow engine without rebuilding your automation stack from scratch.
Learn About BYO-AI →Workflow Engine
Visual, auditable workflows for any process — branching logic, multi-step handoffs, approvals, and retries. Build once, run at scale, inspect at any time.
See Workflow Engine →Omnichannel Delivery
Chat, email, voice, SMS, social, video — every channel your customers use, unified under one platform. Deploy automation once; reach everywhere.
View Channels →Case Management
Every automation loop has an exit. Ours ends in a tracked, owned, resolvable case — with queues, audit trail, and the ability to automate the case management layer itself.
See Case Management →The gap every other platform ignores: what happens when automation isn't enough.
Most automation platforms fire an alert when they need a human — and lose the thread entirely. Cention's native case management system turns that moment into a first-class workflow event: tracked, owned, and resolvable inside the same platform where the automation runs.
Queues & Ownership
Every case lands in a defined queue with a clear owner. No ambiguity about who is responsible, what the priority is, or what state a case is currently in.
Resolution & Audit Trail
Cases move through defined lifecycle states: open, in-progress, resolved. Every action is logged — a full, tamper-evident audit trail for compliance and quality review.
Human-in-the-Loop
Agents and workflows escalate to humans at precisely the right moment — with full conversation history, prior actions taken, and suggested resolution steps pre-populated.
Self-Automatable
The case management layer is itself a workflow target. Route, triage, prioritize, and close cases with the same AI agents and workflows that handle every other process.
Electrolux, Rusta, Strawberry Hotels, and teams in 50+ countries rely on Cention to ensure nothing falls through the cracks.
Ready to automate more — and lose nothing?
See how Cention's complete platform handles what others drop. No lock-in, no contracts, cancel anytime.