Never miss a call.
Respond to all customer calls with advanced phone features and everything you will ever need.
Why Cention?
Call Queue
Increase agent productivity by organising, filtering, and officially categorising your teams. Customize ring strategies for each team you establish to ensure that calls are routed efficiently and that callers receive assistance quickly.
Advanced Functionality
Flawless Phone Quality with Advanced Functionality Crystal clear HD call quality with all the bells and whistles. Call recording, call waiting, voicemail, HD voice quality, and everything else you want and expect from your phone service.
HD Quality
Mic Control
Recording
Callback
Equalizer
Why Cention?
Truly Omnichannel
Connect on all channels anytime, anywhere.
Why Cention?
Intelligent Call Routing
Unlimited calling queues and hunt groups. Intelligent multi-level IVR capability lets you instantly route calls to your unique business needs.
Intelligent Call Routing
Ensure that each caller is directed to the right agent and department.
Custom hold music
upload your own music on hold or use one of ours.
Business Hours
Set your own business hours for your phone numbers.
Why Cention?
Call Recording
Reviewing recorded calls for quality management allows you to see and hear the quality of your customer support directly.
Why Cention?
Transfer Call
Transfer calls when agents need extra help from another department.
Why Cention?
Callback Option
When support isn’t available, give customers the option of leaving a message detailing their issue along with a telephone number where they can be reached. A callback errand will be created and the next time an agent in the Contact Center is available, the call can be returned.
Why Cention?
Monitor in real-time
Monitor real-time queue metrics such as average wait time and callers on hold, as well as historical queue statistics to help improve agent scheduling.
Get talking.
Book your demo slot today.