Triggers from people and systems
A system, customer or connected participant creates the case. Its workflows coordinate the actions required to carry the work forward.
WORKFLOW ENGINE
Give the repetitive work a better way to run.
Automate the repeated checks, updates and handoffs that fill your team’s day. Run one or more workflows within a case, bringing systems, models and people together to complete the work.
- 01Trigger
- 02Decide
- 03Execute
- 04Review
- 05Complete
One case Context · Decisions · Ownership · History
CAPABILITIES
Designed for the whole process.
Logic you can follow
Use branching business rules, model outputs and approvals to decide how the work should proceed.
Actions across systems
Retrieve information, update records and coordinate the steps needed to finish work across business applications.
People inside the workflow
Route an exception or approval to the right person. Keep the previous actions and supporting information with the work.
Retries and recovery
Design how a workflow handles unavailable services and failed steps, so recovery is part of the process.
A record of execution
Keep decisions and actions in the case history, so the process can be understood as a whole.
The happy path is only the beginning.
Real processes include waiting, change and exceptions. The workflow coordinates those moments; the case preserves the context around them.
See how the case keeps work together →FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.