Reservation changes
Check the current booking, available options and conditions before coordinating an update.
TRAVEL & HOSPITALITY
When plans change, keep the work moving.
A changed journey or reservation can touch several systems and teams. Cention coordinates the checks, rebooking and confirmation inside a shared case.
THE DIFFERENCE IN PRACTICE
35%Increase in rebookings
40%Reduction in call volume
90%Guest satisfaction
Selected results reported by Cention. Customer identities are confidential. Outcomes vary by workflow and implementation.
FROM TRIGGER TO OUTCOME
Go beyond answering.
Get the work done.
01Rebooking+
THE WORKFLOW
A change request creates a case. Retrieve the booking, check available options and coordinate the permitted change.
WHEN JUDGEMENT IS NEEDED
Availability or booking conditions require a decision. A person continues the work in the same case.
THE OUTCOME
The booking, decision and confirmation stay together.
02Hotel stays+
THE WORKFLOW
Find the reservation and coordinate changes to dates or other booking details.
WHEN JUDGEMENT IS NEEDED
The requested option is unavailable or needs approval. A person continues the work in the same case.
THE OUTCOME
The guest receives a confirmed next step with the case history intact.
03Guest requests+
THE WORKFLOW
Gather the details and coordinate the required work across people and systems.
WHEN JUDGEMENT IS NEEDED
A local team or specialist needs to act. A person continues the work in the same case.
THE OUTCOME
The request keeps its owner and context until it is resolved.
CAPABILITIES
From a request to a coordinated outcome.
Guest requests
Route work to the relevant people and systems, keeping its progress visible in the case.
Disruption handling
Coordinate alternatives and bring in a person when the situation needs judgement.
Confirmation and follow-up
Record the outcome and use the appropriate channel to keep the guest informed.
A shared case connects the work behind the experience.
The same execution foundation supports hotels, restaurant reservations and event bookings.
See how the case keeps work together →FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.