Receive requests
Bring the request and its supporting information into a shared case.
HEALTHCARE OPERATIONS
Less administrative chasing. More time for the people who need you.
Coordinate appointment requests, schedule changes and administrative follow-up across systems and teams. Keep people involved where judgement is required.
THE DIFFERENCE IN PRACTICE
30%More appointments scheduled
40%Reduction in no-shows
70%Routine inquiries automated
Selected results reported by Cention. Customer identities are confidential. Outcomes vary by workflow and implementation.
FROM TRIGGER TO OUTCOME
Go beyond answering.
Get the work done.
01Appointment scheduling+
THE WORKFLOW
A request creates a case. Check available options in the connected booking system and coordinate confirmation.
WHEN JUDGEMENT IS NEEDED
Availability or the request requires a person to decide. A person continues the work in the same case.
THE OUTCOME
The appointment and its confirmation remain attached to the request.
02Appointment changes+
THE WORKFLOW
Find the booking, check the change and coordinate the update.
WHEN JUDGEMENT IS NEEDED
There is no suitable slot or further clarification is needed. A person continues the work in the same case.
THE OUTCOME
The change is tracked through to a confirmed next step.
03Administrative follow-up+
THE WORKFLOW
Gather the information required for an administrative request and route it to the appropriate team.
WHEN JUDGEMENT IS NEEDED
Information is missing or needs authorised review. A person continues the work in the same case.
THE OUTCOME
The team sees the context without reconstructing previous interactions.
CAPABILITIES
A workflow foundation for your operating model.
Coordinate appointments
Retrieve relevant information from connected systems and preserve it with the work.
Route administration
Use explicit rules and human review points to coordinate the next action.
Track follow-up
Record the outcome and keep responsibility visible through completion.
Build around your requirements.
Use a demo to examine your systems, review points and operating requirements before choosing the first workflow.
See how the case keeps work together →Healthcare Compliance Built-In
Protecting patient data at every step
🏥 HIPAA
Full HIPAA compliance with BAA available
🔒 PHI Protection
Protected health information secured
📊 Audit Trails
Complete logging of all interactions
🔐 Encryption
256-bit encryption at rest and in transit
👤 Access Controls
Role-based access with MFA
📋 HL7 FHIR
Healthcare data interoperability
FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.