Gather information
Bring the request and its supporting information into a shared case.
FINANCIAL SERVICES
Move the process forward. Keep every decision in context.
Bring document collection, service requests and dispute handling into a case that carries the work through system checks, specialist review and resolution.
THE DIFFERENCE IN PRACTICE
60%Faster dispute resolution
50%Reduction in call volume
85%Self-service completion
Selected results reported by Cention. Customer identities are confidential. Outcomes vary by workflow and implementation.
FROM TRIGGER TO OUTCOME
Go beyond answering.
Get the work done.
01Dispute handling+
THE WORKFLOW
A dispute creates a case. Retrieve relevant records, gather the supporting information and route the required review.
WHEN JUDGEMENT IS NEEDED
A disputed fact or decision needs specialist judgement. A person continues the work in the same case.
THE OUTCOME
The decision, supporting records and resulting actions stay together.
02Document collection+
THE WORKFLOW
Request missing information and track it against the case as it arrives.
WHEN JUDGEMENT IS NEEDED
A document is incomplete or requires clarification. A person continues the work in the same case.
THE OUTCOME
Reviewers receive the information with the history already attached.
03Account service requests+
THE WORKFLOW
Collect the request, perform connected-system checks and coordinate the required updates.
WHEN JUDGEMENT IS NEEDED
An authorisation or policy decision is needed. A person continues the work in the same case.
THE OUTCOME
The request has a traceable path from receipt to outcome.
CAPABILITIES
A workflow foundation for your operating model.
Review documents
Retrieve relevant information from connected systems and preserve it with the work.
Route decisions
Use explicit rules and human review points to coordinate the next action.
Record outcomes
Record the outcome and keep responsibility visible through completion.
Build around your requirements.
Use a demo to examine your systems, review points and operating requirements before choosing the first workflow.
See how the case keeps work together →Enterprise-Grade Compliance
Built for the most regulated industry
🔒 PCI DSS
Level 1 certified for secure payment data handling
🇪🇺 GDPR
Full compliance with EU data protection
📊 SOC 2 Type II
Audited security controls and processes
🏦 FINRA
Compliant record-keeping and archival
🔐 256-bit Encryption
Bank-grade encryption at rest and in transit
👤 MFA & SSO
Enterprise authentication standards
FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.