Voice routing
Give people an accessible way to start or contribute to work.
VOICE AND VIDEO
A conversation can be part of the workflow.
Use voice or video when work needs a direct conversation. Keep transcripts, follow-up and case context connected.
- 01Receive
- 02Route
- 03Collaborate
- 04Complete
One case Context · Decisions · Ownership · History
CAPABILITIES
Channels connected to execution.
Video and screen sharing
Connect the interaction to the systems and information it needs.
Transcription
Include a person when the process needs a decision or specialist input.
Channel continuity
Keep information and actions together so follow-up can continue.
Looking for a dedicated contact centre?
Cention’s contact centre offering has its own site. The platform here focuses on workflow automation and case management, with channels as one part of the execution.
Visit Cention Contact Centre ↗FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.