Live conversations
Give people an accessible way to start or contribute to work.
LIVE CHAT
Real-time conversations connected to work.
Start a conversation, retrieve the relevant context and bring workflows or people into the request without losing its history.
CAPABILITIES
Channels connected to execution.
AI-assisted responses
Connect the interaction to the systems and information it needs.
Human handoff
Include a person when the process needs a decision or specialist input.
Case context
Keep information and actions together so follow-up can continue.
Looking for a dedicated contact centre?
Cention’s contact centre offering has its own site. The platform here focuses on workflow automation and case management, with channels as one part of the execution.
Visit Cention Contact Centre ↗FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.