Automatic routing
Give people an accessible way to start or contribute to work.
EMAIL AND CASE ROUTING
Turn an incoming email into owned work.
Route requests, preserve related messages and manage service commitments with workflow and case management.
- 01Receive
- 02Route
- 03Collaborate
- 04Complete
One case Context · Decisions · Ownership · History
CAPABILITIES
Channels connected to execution.
SLA management
Connect the interaction to the systems and information it needs.
Templates and context
Include a person when the process needs a decision or specialist input.
Team collaboration
Keep information and actions together so follow-up can continue.
Looking for a dedicated contact centre?
Cention’s contact centre offering has its own site. The platform here focuses on workflow automation and case management, with channels as one part of the execution.
Visit Cention Contact Centre ↗FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.