Understand the request
Identify intent and relevant information from natural language.
CONVERSATIONAL AUTOMATION
From a conversation to completed work.
Let a conversational agent understand a request and contribute to a workflow. Connect the interaction to systems, actions and human review through the case.
- 01Understand
- 02Retrieve
- 03Execute
- 04Confirm
One case Context · Decisions · Ownership · History
CAPABILITIES
Conversation is an entry point.
Act through a workflow
Look up order status, coordinate a booking or initiate a return through connected systems.
Keep the case context
Preserve the history and information around the work across interactions.
Hand off when needed
Bring in a person when a request needs judgement, with the prior actions and context attached.
Build the process behind the conversation.
The same workflow engine supports requests arriving through APIs, MCP and communication channels.
See how the case keeps work together →FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.