Cention is a data processor and engages certain onward subprocessors that may process personal data submitted to Cention’s services by the controller. These subprocessors are listed below, with a description of the service and the location where data is hosted. This list may be updated by Cention from time to time.

All services:

• Amazon Web Services, Inc. Hosting and storage (Europe – Stockholm and Ireland, US – us-west-1 and us-east-1, APAC – Singapore and Sidney)

Voice (Applicable Only to Customers Purchasing SIP Trunks via Cention):

• Avoxi Inc, SIP trunks – Country specific, please contact legal@cention.com for information.

Agent Assist:

• OpenAi – (Only applicable for a limited number of customers who have not yet transitioned to our hosted AI. OpenAI will be fully removed as a subprocessor by March 20, 2025.), US