Cention
The best customer experiences starts here
Cracking the contact center challenge with a 360 view of all customer communications.
Cention
The software that makes everyone happy
Cention’s mission is to make agents’ lives easier while ensuring that your customers are happy. Our solutions include a variety of tools for agents to use in providing excellent customer service.
Our Product
Answer to your customers’ convenience
Give your customers the answers they need when you provide your customers with a seamless omnichannel communication experience.
Be where your
customers are
Customers will reach out anywhere, anytime. So be where customers are and never miss a customer no matter what channel they reach out from – live chat, email, voice, SMS or even social media.
Set up a great
knowledgebase
Create a reliable knowledgebase system to set your team up with answers they can find and reduce the average handling time for agents enabling them to answer to more customers.
Leverage
bots and AI
Leverage AI and bots to answer to customers instantly. Agents will have more time to answer to more complicated customer requests.
Give your agents all they need
Enable your agents, managers and supervisors to manage more customer support issues with tools such as collaboration, auto answer, bot, errand status and many more.
Respond on one platform
Make it easier for your agents to respond to customers with an all-in-one platform equipped with the tools and integrations needed to offer the best customer support possible.
Work together
Collaborate with anyone internally or externally using the collaboration tool on more complicated customer requests so you can provide your customers the best answers.
Get assisted by AI and routing
Route customers to the best agents with the errand routing feature. Therefore, customers are given the most accurate answers and your agents are always ready to deliver.
Gain help from Knowledge base
Have a great knowledgebase system for your agents to refer to when they need more information about what a customer is requesting.
Cention
Gain valuable insights
Gain valuable data either predefined or customized report and analyse the data based on what your business needs. You can also schedule and export data according to date and time.
Cention
Clients are talking
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Cention really provided us the best tools to streamlin operations to deliver effective and efficient customer service.
Cindy Del Rosario
INSPIRO
Sr. Operation Manager
Cention is more that just a CRM system, It’s a gateway to improving our customer service operations.
Response
Golden Screen Cinemas
Sr. Operation Manager
Their support is outstanding and their willingness to improve their system on their customer needs.
Response
STADIUM
Sr. Operation Manager
In summary, I have no hesitations in highly recommending Cention for the ease of use of the tools.
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KINGSTON
Sr. Operation Manager
Walk the talk.
Book your demo slot today.
